Here is the fault reporting procedure for IT related issues:

i. Computer, Printer, Network, Staff Email, Student Email and other IT issues

Report to CITS IT Services Helpdesk on extension 7777 or 7110 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

ii. Management Information System issues including Student Information Systems.

Report to CITS MIS Helpdesk on extension 7778 or 7774 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

iii. UoM Website update

Email to CITS at This email address is being protected from spambots. You need JavaScript enabled to view it. or extension 7781
In the event the issues reported have not been resolved to your satisfaction, please forward the request to This email address is being protected from spambots. You need JavaScript enabled to view it. and mention “Escalation” or “Complaint” in the subject line.